Certified Previously Owned Watches
Wingate’s Quality Watches offer a three day inspection/return policy on all pre-owned watches that are sold over phone or online and shipped via FedEx or via other couriers. The three-day inspection period begins when the customer signs for the package. If for some reason you decide to return the watch, the watch must be shipped back to us by the end of the 3rd business day. The watch must be unworn and returned in the same condition in which it was received, including all boxes, books, papers, hang tags, etc. The watch must be returned via express shipping, insured for the full value. We are not responsible for lost packages. Upon receipt of the package, we will inspect the watch and refund your payment minus original shipping charges and/or damages. This has been our customer 100% satisfaction guarantee since 1976.
Local in-store sales are final and are not eligible for return.
Never Worn/New Watches
A watch can only be sold as “Never Worn/New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned — perhaps even dropped or damaged.
To ensure that our customers receive a true “Never Worn/New” watch, we do not accept returns on new, unused, never worn or special order watches.
