Frequently Asked Questions:

How long have you been in business?

Wingate’s Quality Watches LLC was established in 1976. We offer the finest luxury timepieces at competitive prices with exceptional customer service. We guarantee that every watch we sell is authentic. We provide prompt delivery to our customers worldwide. You can trust Wingate’s Quality Watches 100%. See our customer testimonials.

How do I place my order?

Call or email us with the online inventory number of your watch selection.
Orders may also be placed online with payment via credit card. All online orders will be confirmed by phone or email.
One of our highly-qualified watch experts will become your personal assistant.
Live order assistance Monday - Friday 9:00 a.m. - 5:00 p.m. Central Standard Time
Toll Free: 1.800.842.8625 - Domestic: 972.392.7676 - International: 001.972.392.7676
Email: sales@tic-tock.com

Can I call and speak to live help?

Yes! Our staff are highly-qualified watch experts, one of whom will become your personal assistant. Live help is available Monday- Friday, 9:00 a.m. - 5:00 p.m. CST
Toll Free: 1.800.842.8625
Domestic: 972.392.7676
International: 001.972.392.7676

What payment methods do you accept?

Purchases made within the U.S.A.
Credit cards accepted (Visa, MasterCard, American Express) - Transactions under $12,000.00
Bank-to-Bank Wire Transfer – easy, fast, safe & secure - Transactions over $12,000.00
Buy with monthly payments via Affirm


Purchases made outside the U.S.A.:
Due to the difficulty of credit card verification and identification on international credit card purchases, Wingate's Quality Watches LLC does not accept credit cards for purchases outside the United States. We will accept Bank-to-Bank Wire Transfers only on international orders. Most Bank-to-Bank Wire Transfers are received within 24 hours. All shipments will be made promptly when payment is received & verified. Funds must be in U.S. dollars. We will provide our bank wire transfer instructions upon order confirmation. All international shipments will be made by Federal Express International. Normal delivery time is 3-5 days.

What is your Return Policy?

Certified Previously Owned Watches
100% satisfaction is our guarantee. Upon delivery we offer a full Three-Day Inspection/Return Privilege on all of our “Certified Previously Owned” watches. If you are not completely satisfied with your purchase, we will refund your payment (less shipping charges) upon receipt of the watch back in our office. If for some reason you decide to return the watch, the watch must be shipped back to us by the end of the 3rd business day. The returned watch must be unworn and must be returned in the same condition it was received. This has been our customer 100% satisfaction guarantee since 1976.

Never Worn/New Watches
A watch can only be sold as “Never Worn/New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned -- perhaps even dropped or damaged. To ensure that our customers receive a true “Never Worn/New” watch, we do not accept returns on “Never Worn/New” watches.

Do you offer any Warranties?

Warranty And Future Service
All our pre-owned Rolex watches come with a full one-year Wingate’s Quality watches mechanical warranty.
Our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible. Our customers are absolutely amazed at the beautiful condition and operation of our certified previously owned watches. Additionally, our watchmakers certify and authenticate all timepieces before we purchase them for our inventory. Our detailed certification process and careful reconditioning process guarantees all our watches are running great, all are authentic, and look like new!
If you have a question or problem with a watch you have just received, please contact us promptly upon receiving your package. Our goal is for you to be 100% satisfied with your watch.
We realize that most of our customers live outside the Dallas area and would prefer future service work to be done by a watchmaker in their area for greater convenience. This eliminates extra shipping expenses by our customers when only minor adjustments and repairs might be necessary in the future. Many times round trip shipping and insurance fees can exceed minor adjustments and repair costs that could be done locally.

What are your hours of operation?

9:00 a.m. - 5:00 p.m. CST Monday - Friday
Closed Saturday, Sunday, and major holidays

Are your watches authentic?

Yes! Every watch we sell is guaranteed authentic. Guaranteed! Our watchmakers certify and authenticate all timepieces before we purchase them for our inventory.

Is my personal information secure when ordering?

Yes! We use state-of-the art encryption and fraud detection technology to protect your personal information. We do not sell, lease, or share your email address or your personal information. We do not store financial information.

Do you offer customer testimonials?

Yes! See what our customers say about us.

Are international purchases taxed?

AWe do not charge sales tax on International purchases. International customers, please check with your country's customs office for import taxes and/or duties that might be due on your purchase.

Is my shipment insured?

Yes! Our shipping department takes the utmost care in packing our merchandise for shipment. Every item is packed carefully and securely. For additional security, all shipments are sent by Next Day or Second Day Air with an adult signature required and fully insured from our door to yours.

How do you ship?

Shipments inside the U.S.:
Most items are shipped by Federal Express Priority Overnight or 2-Day Delivery. We can ship FedEx Priority Overnight for Saturday delivery for a small additional cost. All shipments are fully insured from our door to yours. For added security, it is our policy that an adult signature (over 21) is required for all orders.

Shipments outside the U.S.:
All international shipments will be made by FedEx Express International. Normal delivery time is 3-5 business days. All shipments are full insured from our door to yours.

When will my order ship?

We always ship as soon as possible. Many times the same day the order is placed.
- In-stock items usually ship within 1-2 business days
- Sourced or special order items usually ship within 1-2 weeks
Shipments outside the U.S.
All international shipments will be made by Federal Express International. Normal delivery time is 3-5 business days. All shipments are fully insured from our door to yours.

What are the shipping charges?

Most items are shipped by Federal Express Priority Overnight or 2-Day Delivery. We can ship FedEx Priority Overnight for Saturday delivery for a small additional cost. We will ship by USPS Registered Mail to PO Boxes only. All shipments are fully insured from our door to yours.
Shipping Rates (click to view shipping rates table)

What about warranty and future service?

Our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible. Our customers are absolutely amazed at the beautiful condition and operation of our certified previously owned watches. Additionally, our watchmakers certify and authenticate all timepieces before we purchase them for our inventory. Our detailed certification process and careful reconditioning process guarantees all our watches are running great, all are authentic, and look like new!

We have chosen not to inflate the cost of our watches with added long-term warranty expenses that our customers will most likely never need. We also realize that most of our customers live outside the Dallas area and would prefer future service work to be done by a watchmaker in their area for greater convenience. This policy also eliminates extra shipping expenses by our customers when only minor adjustments and repairs might be necessary in the future. Many times round trip shipping and insurance fees can exceed minor adjustments and repair costs that could be done locally.

If you have a question or problem with a watch you have just received, please contact us promptly upon receiving your package. Our goal is for you to be 100% satisfied with your watch.

Are all your previously owned watches certified?

Yes! Our expert watchmakers certify and authenticate all timepieces before we actually purchase them for our inventory.
After purchase our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible.
Our detailed certification and careful reconditioning process guarantees all of our watches are running great and all are authentic!

CAN I BUY WITH CONFIDENCE?

Yes! Wingate’s Quality Watches has been buying, selling and trading luxury watches since 1976. We are members of the Jewelers' Board of Trade (JBT), the International Watch & Jewelry Guild (IWJG), National Association of Watch and Clock Collectors (NAWCC), as well as a trusted seller on Chrono24. Our founder, Bob Wingate, is certified by the American Watchmakers-Clockmakers Institute (AWI).

Can I contact you if I have questions or problems after the sale?

Yes! Our highly-qualified customer service staff will gladly provide assistance by telephone or email before, during and after the sale.

Can I come see your watches in person?

Yes! Please contact one of our sales experts to schedule an appointment date and time that would be convenient for you to view your selections.

Is Wingate’s affiliated with any watch manufacturers?

Wingate’s Quality Watches is not an authorized dealer for any watch manufacturer. Because we have chosen not to be an authorized dealer, we can can offer you the best possible prices on many luxury brand name watches.

Can you help me locate a special watch?

Our selection of high quality timepieces is constantly changing, giving our customers the opportunity to select from many luxury brands. If you are looking for a special timepiece you do not see listed, please let us know. We have developed infinite sources around the world to help us locate the finest timepieces available from all major luxury brands.

Do you have a privacy policy?

Yes! Your privacy is as important to us as it is to you. We do not share customer information with anyone for any reason.

Do you have a layaway plan?

We offer a financing plan provided by Affirm. More information here

How do I ship to Wingate’s?

Shipments incoming to Wingate's Quality Watches should include your name, address, phone or email address and a brief description of the transaction or repair.

If you have any questions pertaining to the proper packaging or shipping of your watch or watches, please do not hesitate to call.

We recommend that you ship your watches to us either by Federal Express Priority Overnight or 2Day Delivery, United Parcel Service (UPS) Next Day or 2nd Day Air or by United States Postal Service Registered Mail.

Please arrange your own insurance coverage on your shipment. We will contact you the day we receive your watch.

How do you determine the size of your wrist watches?

Millimeters (mm) are always used for accurate measurement of our wrist watches. The case size is always noted in our descriptions.
For measurement of round style cases: We measure the outside case diameter of the case, not including the winding/setting crown. Example: (36mm dia.).
For measurement of square, rectangular or cushion style watches: The first measurement is taken across , outside edge to outside edge, not including the winding/setting crown. The second measurement is taken vertically from the tip end of the case lug to the opposite end. Example: (30x42mm).

How do you determine the size of your pocket watches?

Throughout the course of watchmaking history, many countries developed their own size measurement systems. In our pocket watch descriptions, we use the American movement measurement system, and we also include an outside diameter measurement of the case in millimeters.

What is a horologist?

Horology is the scientific study of time. Specifically, horology involves the measurement of time and the making of clocks. You need a small leap of imagination to see hour in horology, but if you do, you've pretty much nailed the meaning: it refers to the study of time and the art of making timepieces. In horology, time is studied scientifically, just as a geologist studies the earth and a biologist studies life. Horology is very practical, since it involves the design and construction of clocks, watches, and other devices for measuring time. Someone who studies horology is a horologist.

Is Bob Wingate (aka The Real Bob’s Watches) a watch scientist (aka horologist)?

Yes! Bob Wingate is a certified horologist and continues his education daily. He stays up to date on industry news regularly. Read more about our founder here