Policies
How to Order
Please call or email us with the online inventory number of your watch selection.
Orders may also be placed online with payment via credit card. All online orders will be confirmed by phone or email.
One of our highly-qualified watch experts will become your personal assistant.
Live order assistance Monday - Friday 9:00 a.m. - 5:00 p.m. Central Standard Time
Toll Free: 1.800.842.8625 - Domestic: 972.392.7676 - International: 001.972.392.7676
Email:
Shipments to Wingate's:
Shipments incoming to Wingate's Quality Watches for trade, sale, repair or return should include your name, address, phone or email address and a brief description of the transaction or repair.
If you are making a return to us for an exchange or refund, please enclose a copy of your original invoice.
If you have any questions pertaining to the proper packaging or shipping of your watch or watches, please do not hesitate to call.
We recommend that you ship your watches to us either by Federal Express Priority Overnight or 2Day Delivery, United Parcel Service (UPS) Next Day or 2nd Day Air or by United States Postal Service Registered Mail.
Please arrange your own insurance coverage on your shipment. We will contact you the day we receive your watch.
Returns
Certified Previously Owned Watches
100% satisfaction is our guarantee. Upon delivery we offer a full Three-Day Inspection/Return Privilege on all of our “Certified Previously Owned” watches. If you are not completely satisfied with your purchase, we will refund your payment (less shipping charges) upon receipt of the watch in our office. Please Contact Us by the third business day after you receive the watch if for some reason you decide to return it. The watch must be in the same condition it was received. This has been our customer 100% satisfaction guarantee for more than 38 years.
Never Worn/New Watches
A watch can only be sold as “Never Worn/New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned -- perhaps even dropped or damaged.
To ensure that our customers receive a true “Never Worn/New” watch, we do not accept returns on “Never Worn/New” watches.
Warranty/Repair
Our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible. Our customers are absolutely amazed at the beautiful condition and operation of our certified previously owned watches. Additionally, our watchmakers certify and authenticate all timepieces before we purchase them for our inventory. Our detailed certification process and careful reconditioning process guarantees all our watches are running great, all are authentic, and look like new!
We have chosen not to inflate the cost of our watches with added long-term warranty expenses that our customers will most likely never need. We also realize that most of our customers live outside the Dallas area and would prefer future service work to be done by a watchmaker in their area for greater convenience. This policy also eliminates extra shipping expenses by our customers when only minor adjustments and repairs might be necessary in the future. Many times round trip shipping and insurance fees can exceed minor adjustments and repair costs that could be done locally.
If you have a question or problem with a watch you have just received, please contact us promptly upon receiving your package. Our goal is for you to be 100% satisfied with your watch.
Privacy Policy
In order to comply with the EU General Data Protection Regulation (“the GDPR”), this privacy notice serves to advise our customers of the privacy practices for Wingate’s Quality Watches, LLC, located in Dallas, Texas, United States.
This privacy policy describes the following:
Types of Information we collect from you
What we do with the information we collect from you
Information Access & Opt-Out
Policies in place to protect your information
Types of Information We Collect:
When you purchase a watch from Wingate’s Quality Watches, LLC, we ask you to provide contact information (such as name, address, phone, email) and financial information (credit card information).
What We Do with Your Personal Information:
The personal information we collect from you is used only to fulfill your order and communicate with you. We guarantee that your personal information will never knowingly be sold, distributed or shared with any outside vendors. If you are a citizen of the European Union (“EU”), be advised that we are following the guidelines as set forth in the GDPR regulations.
Information Access and Opt-Out:
If you have subscribed to our email newsletter, it is fully within your rights to unsubscribe and opt out of any future email marketing. You can also contact us to inquire what data we have collected from you, if any, change any contact information, request that your contact information be removed from our database and ask any question about our privacy policies.
Policies to Protect Your Information:
Wingate’s Quality Watches, LLC, takes very seriously the security of our website. When you place an order, you can rest assured that your personal information passes safely through our merchant service provider, is encrypted with the most up to date technology and is not accessible to outside parties. You may verify our website security by locating the closed lock icon or “https” in the address bar or your web browser.
If you have any questions about our Privacy Policy, please contact us at customerservice@tic-tock.com.
1-800-842-8625
